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Scruff's Love

Susan Lanci Designs Black & White Houndstooth Big Bow Collar

Susan Lanci Designs Black & White Houndstooth Big Bow Collar

Regular price $44.00 USD
Regular price Sale price $44.00 USD
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This collar has a premium look and feel, while being easy for you to maintain. Made from Ultrasuede fabric with the soft texture and feel of premium suede. Ultrasuede offers the highest grade of durability, making this collar resistant to stains and discoloration, it is even machine washable! Our Big Bow is doubly darling with twice the bow to showcase a brilliant crystallized button with the world's finest crystals made in Europe. We recommend your dog should always be walked with a harness. Our collars are designed for ID tags, charms and for decoration, they are NOT designed for pulling dogs. Collar width is 0.5". Manufactured in the USA

Our Return Policy

If you would like to return your merchandise, Susan Lanci Designs will gladly accept eligible returns within 30 days of receipt of your order. The merchandise should be returned new, with all tags still attached, and in the original packaging. Items should be unused, unwashed, and undamaged (No pet hair, chew marks, etc.).

Upon receipt of the returned merchandise, Susan Lanci Designs reserves the right to deny a refund of the merchandise if it does not meet the return policy requirements.

Merchandise returned to Susan Lanci Designs will be processed within 3-5 business days of receipt.

Original shipping costs are not refundable.

For all returns, you will be responsible for shipping the product back to us via a trackable method. Keep the proof of return postage until your return has been processed. Susan Lanci Designs will not be responsible for lost return packages.

For exchanges on domestic orders, the replacement item will be shipped free of charge.

For refunds to the original payment method, an $8 restocking fee and the cost of the original freight will be deducted from the return balance. There’s no restocking fee for store credit. Original shipping costs are not refundable.

For International Orders, If you choose to return an item, please note that you will be responsible for the shipping charges. If you would like to proceed with an exchange you will be responsible for the new item to be sent back to you.

All return requests need to be processed through our Return Portal and the assigned RMA number needs to be included with the return package. Failure to do so might cause a delay in processing your return.



Custom Built Items
As each custom item is handmade to your unique design, we do not accept returns for custom items for any reason beyond production errors or defects. In the unlikely event this occurs, please reach out to us as soon as possible at inquiries@susanlancidesigns.com. Please be sure to reference our sizing videos and printable tape measure for help in choosing the right fit.

 

Returning Defective Items
Should your item arrive damaged, please contact us at inquiries@susanlancidesigns.com with images and a description of the defect or damage as soon as possible.

We will replace a defective item if replacement materials are in stock and available. In case we cannot offer you a replacement, you will be refunded the value of the item at the time of purchase.

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